Privacy policy
SMS Privacy Policy
Effective Date: October 5, 2026
Bin Chiefs respects your privacy and is committed to protecting your SMS contact and content data. This SMS Privacy Policy explains how Bin Chiefs, LLC ("Bin Chiefs," "we," "us," or "our") collects, uses, protects, and retains information when you communicate with us by text message.
We do not sell, rent, or share your SMS contact or content data with third parties for marketing or promotional purposes.
Information We Collect
When you communicate with Bin Chiefs by SMS, we may collect:
- Your mobile phone number
- The content of the messages you send and receive
- The date and time of your messages
- Your opt-in and opt-out records, including when and how you gave consent
How We Use Your Information
We use SMS information only to:
- Respond to your questions and requests
- Provide customer support
- Send service updates, such as appointment reminders, service day notices, and schedule changes
- Send billing and account notifications
- Send promotional messages, but only if you have specifically opted in to receive them
We will not use your SMS data for any other purpose without your written consent.
Opt-In Data and Consent
Text messaging opt-in data and consent will not be shared with any third parties or affiliates for any reason. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Disclosure of SMS Data
Bin Chiefs does not disclose SMS contact or content data to third parties, except:
- To service providers that help us deliver our messages and operate our business, such as our phone and messaging platform provider. These providers may use your information only to provide services to us and are not permitted to use it for their own marketing.
- When required by law, subpoena, or other legal process
- When necessary to protect the rights, property, or safety of Bin Chiefs, our customers, our employees, or others
Even in these cases, opt-in data and consent are never shared, as stated above.
Opting Out and Getting Help
You can opt out of text messages at any time by replying STOP to any message. You will receive one final message confirming your opt-out, and no further messages will be sent unless you opt in again. For help, reply HELP or contact us using the information below.
Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
How We Protect Your Information
Bin Chiefs uses industry-standard administrative, technical, and physical safeguards to protect SMS data from unauthorized access, disclosure, alteration, or destruction. Access to SMS data is limited to team members and service providers who need it to serve you. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your Rights
You may request to access, correct, or delete your SMS contact or content data, except where we are required to keep it by law or for legitimate business records such as billing. To make a request, contact us using the information below. We may need to verify your identity before completing your request.
Data Retention
We keep SMS data only as long as needed to fulfill the purposes described in this policy, including meeting legal, tax, accounting, and reporting requirements. When deciding how long to keep information, we consider its nature and sensitivity, the risk of harm from unauthorized use, the purposes for which we collected it, and our legal obligations.
We keep records of your SMS consent and opt-out requests for as long as required to demonstrate compliance with applicable laws. Customer billing and transaction records are kept as required by applicable federal and state tax and accounting laws.
We may anonymize data so it can no longer identify you and use it for internal reporting and service improvement.
Children's Privacy
Our SMS program is intended for adults 18 years of age and older.
Changes to This Policy
Bin Chiefs may update this SMS Privacy Policy from time to time. Changes take effect when the revised policy is posted on this page with a new effective date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this SMS Privacy Policy or want to exercise your rights, please contact us:
Bin Chiefs, LLC
245 West Davis Street
Burlington, NC 27215
Phone: (336) 421-BINS (2467)
Email: info@binchiefs.com
Website: binchiefs.com