Terms & Conditions
SMS Terms and Conditions
Effective Date: October 5, 2026
These SMS Terms and Conditions apply to the text messaging program operated by Bin Chiefs, LLC ("Bin Chiefs," "we," "us," or "our"). By opting in to receive SMS messages from Bin Chiefs, you agree to these terms.
1. Program Description and Consent
The Bin Chiefs SMS program sends text messages to customers and prospective customers who have agreed to receive them. Consent to receive text messages is not a condition of purchasing any service from Bin Chiefs. Phone numbers obtained during the SMS consent process will not be shared with third parties or affiliates for marketing purposes. Your information is used solely for communication related to our services.
2. Types of SMS Communications
By opting in, you may receive SMS messages related to:
- Customer care, including responses to your questions and support requests
- Service notifications, such as service day reminders, schedule changes, weather delays, and service confirmations
- Account and billing notifications, such as payment reminders and receipts
- Follow-ups about your service experience
- Promotional offers, only if you have separately agreed to receive them
3. Message Frequency
Message frequency varies depending on your service schedule and the type of communication.
4. Potential Fees for SMS Messaging
Message and data rates may apply, depending on your mobile carrier's pricing plan. These fees may differ for domestic and international messages. Bin Chiefs is not responsible for any charges from your carrier.
5. How You Opt In
You may opt in to receive SMS messages from Bin Chiefs in any of the following ways:
- Checking the SMS consent box when you submit a form on our website. The box is never pre-checked.
- Giving verbal consent to a Bin Chiefs team member by phone or in person. We will confirm your consent and record it in your customer account.
- Texting Bin Chiefs directly at (336) 421-BINS (2467).
After you opt in, you will receive a confirmation text that includes instructions for getting help and opting out.
6. Opt-Out Instructions
You can opt out at any time by replying STOP to any SMS message. You will receive one final message confirming that you have been unsubscribed, and you will receive no further messages unless you opt in again. You may also opt out by contacting us at (336) 421-BINS (2467) or info@binchiefs.com.
Opting out of text messages does not cancel your Bin Chiefs service. You will continue to receive service updates by email or phone.
7. Help
If you are experiencing any issues, reply HELP to any message or contact us at (336) 421-BINS (2467) or info@binchiefs.com.
8. Additional Options
If you do not wish to receive SMS messages, you can leave the SMS consent box unchecked on our forms or let our team know you prefer another method of contact. You can still receive our services without agreeing to text messages.
9. Your Responsibilities
By opting in, you confirm that you are at least 18 years of age and that you are the account holder or authorized user of the mobile phone number you provide. If you change or give up your mobile number, please opt out or notify us so that messages are not sent to the new owner of that number.
10. Carrier Disclaimer and Limitation of Liability
Mobile carriers are not liable for delayed or undelivered messages. Text message delivery depends on factors outside our control, including your carrier, device, and network coverage. Bin Chiefs is not liable for any delays, failures, or errors in the delivery of text messages, or for any actions taken or not taken based on a text message. Text messages are provided for convenience and do not replace the terms of your service agreement with Bin Chiefs.
11. Privacy
Your privacy is important to us. Information collected through our SMS program is handled according to our SMS Privacy Policy.
12. Changes to These Terms
Bin Chiefs may update these SMS Terms and Conditions at any time. Changes take effect when the revised terms are posted on this page with a new effective date. Your continued participation in the SMS program after changes are posted means you accept the updated terms.
13. Governing Law
These SMS Terms and Conditions are governed by the laws of the State of North Carolina.
14. Standard Messaging Disclosures
- Message and data rates may apply.
- Message frequency varies depending on service.
- You can opt out at any time by texting STOP.
- For assistance, text HELP or contact us at (336) 421-BINS (2467) or info@binchiefs.com.
- View our SMS Privacy Policy at https://www.binchiefs.com/privacy-policy/
Contact Us
Bin Chiefs, LLC
245 West Davis Street
Burlington, NC 27215
Phone: (336) 421-BINS (2467)
Email: info@binchiefs.com
Website: binchiefs.com